Zamzam Pullman Makkah

Zamzam Pullman Makkah

79771 reviews from Google, TripAdvisor & Booking.com → Trust 90/100, Pulse 92/100. See latest review trend for Zamzam Pullman Makkah in Makkah.

Zamzam Pullman Makkah offers upscale accommodations with exceptional reviews and proximity to the Holy Mosque.

Guests love the staff service and location, but room quality and noise levels need improvement.

"The hotel experience was wonderful. The location is great and clean, and the room service was quick. I especially want to thank Afnan; she was very helpful, cooperative, and had a very pleasant manner. My only comment i…" — Google reviewer, 5/5

"I extend my sincere thanks and appreciation to Mr. Muqrin Al-Wadaani, supervisor at the Pullman Zamzam Hotel in Makkah, for his excellent service, professionalism, and dedication to providing the best possible care. His…" — Google reviewer, 5/5

Guest Insights by Category

Address: King Abdul Aziz - 38 Road, 21955

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A 360° street view of this location is available on this page.

A video walkthrough of this property is available on this page.

TripAdvisor: 4.4/5 (4,283 reviews)

Google: 4.6/5 (62,588 reviews)

Booking.com: 8.1/10 (12,900 reviews)

FAQ

Where is Zamzam Pullman Makkah located?

Zamzam Pullman Makkah is located in Makkah.

What is Zamzam Pullman Makkah's Trust Rating based on?

Zamzam Pullman Makkah has a Trust Rating of 90/100 and a Current Pulse of 92/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Zamzam Pullman Makkah is trending up or down right now, independent of its long-term Trust Rating.

What do guests praise most about Zamzam Pullman Makkah?

Guests most often highlight Staff & Service — one recent review noted: "Mr. Muqrin Al-Wadaani...his cooperation greatly contributed to a comfortable and memorable experience." They also frequently mention Location. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Zamzam Pullman Makkah's Current Pulse at 92/100.

What type of hotel is Zamzam Pullman Makkah?

Zamzam Pullman Makkah is a Upscale hotel in Makkah. Its Trust Rating draws on 79,771 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.

Which review platforms are included in Zamzam Pullman Makkah's Trust Rating?

Zamzam Pullman Makkah's Trust Rating combines: TripAdvisor (4.4/5, 4,283), Google (4.6/5, 62,588), Booking.com (8.1/10, 12,900).

PlatformScoreReviews
TripAdvisor4.4/54,283
Google4.6/562,588
Booking.com8.1/1012,900

Is Zamzam Pullman Makkah good for Staff & Service?

Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Zamzam Pullman Makkah, including one reviewer who noted: "Mr. Muqrin Al-Wadaani...his cooperation greatly contributed to a comfortable and memorable experience.".

Does Zamzam Pullman Makkah have issues with Room Quality?

Some guests raise concerns — roughly 60% of analyzed reviews mention Room Quality negatively at Zamzam Pullman Makkah, including one reviewer who noted: "the suite smells of cigarette smoke.". This is weighed alongside the many positive mentions in Zamzam Pullman Makkah's overall Trust Rating.

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