Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah — Upscale in Makkah · Trust 89/100 · Pulse 90/100 · Verified scores from Google, TripAdvisor & Booking.com.
Swissotel Al Maqam Makkah offers exceptional hospitality and upscale accommodations near the holy Kaaba.
Guests love the exceptional staff and cleanliness, with no notable issues raised.
"This hotel is very good and very close to the Haram, nice views from room 4324 and the staff are very helpful and in terms of cleanliness the housekeeping staff do very good cleaning especially thanks to housking shahid…" — Google reviewer, 5/5
"Good service nice cleaning everything is good cleaning Thanks shams and Dayal Room,2003" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 90%
- Cleanliness: 85%
- Location: 80%
Address: Swissôtel Al Maqam, 21955
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A video walkthrough of this property is available on this page.
TripAdvisor: 4.5/5 (2,861 reviews)
Google: 4.5/5 (59,635 reviews)
Booking.com: 8.7/10 (26,019 reviews)
FAQ
Where is Swissotel Al Maqam Makkah located?
Swissotel Al Maqam Makkah is located in Makkah.
What is Swissotel Al Maqam Makkah's Trust Rating based on?
Swissotel Al Maqam Makkah has a Trust Rating of 89/100 and a Current Pulse of 90/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Swissotel Al Maqam Makkah is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Swissotel Al Maqam Makkah?
Guests most often highlight Staff & Service — one recent review noted: "the staff are helpful, especially Hala." They also frequently mention Cleanliness. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Swissotel Al Maqam Makkah's Current Pulse at 90/100.
What type of hotel is Swissotel Al Maqam Makkah?
Swissotel Al Maqam Makkah is a Upscale hotel in Makkah. Its Trust Rating draws on 88,515 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Swissotel Al Maqam Makkah's Trust Rating?
Swissotel Al Maqam Makkah's Trust Rating combines: TripAdvisor (4.5/5, 2,861), Google (4.5/5, 59,635), Booking.com (8.7/10, 26,019).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 4.5/5 | 2,861 |
| 4.5/5 | 59,635 | |
| Booking.com | 8.7/10 | 26,019 |
Is Swissotel Al Maqam Makkah good for Staff & Service?
Yes — roughly 90% of analyzed reviews mention Staff & Service favorably at Swissotel Al Maqam Makkah, including one reviewer who noted: "the staff are helpful, especially Hala.".
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