Swissotel Makkah

Swissotel Makkah — Upscale in Makkah · Trust 92/100 · Pulse 94/100 · Verified scores from Google, TripAdvisor & Booking.com.

Swissotel Makkah offers luxurious accommodations and exceptional service, making it a premier choice for travelers.

Guests love the excellent staff and location, but some room cleanliness issues need addressing.

"We had an amazing stay at the Swisshotel all the staff we very kind and helpful especially Kareem and Fayroz who were in working on the 10th floor" — Google reviewer, 5/5

"Saddam has been excellent, on floor 20 room 10. Hotel is excellent only downside was the fridge, i think the water was cooler in the room opposed to in the fridge, but they brought us a new fridge (thank you) Would defin…" — Google reviewer, 5/5

Guest Insights by Category

• Staff & Service: 85%
• Location: 78%
• Room Cleanliness: 43%
• Facilities & Amenities: 38%

Address: King Abdul Aziz - 38 Road, 24231

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A 360° street view of this location is available on this page.

A video walkthrough of this property is available on this page.

TripAdvisor: 4.3/5 (4,047 reviews)

Google: 4.7/5 (31,236 reviews)

Booking.com: 8.9/10 (23,476 reviews)

FAQ

Where is Swissotel Makkah located?

Swissotel Makkah is located in Makkah.

What is Swissotel Makkah's Trust Rating based on?

Swissotel Makkah has a Trust Rating of 92/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Swissotel Makkah is trending up or down right now, independent of its long-term Trust Rating.

What do guests praise most about Swissotel Makkah?

Guests most often highlight Staff & Service — one recent review noted: "all the staff are very friendly and polite" They also frequently mention Location. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Swissotel Makkah's Current Pulse at 94/100.

What type of hotel is Swissotel Makkah?

Swissotel Makkah is a Upscale hotel in Makkah. Its Trust Rating draws on 58,759 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.

Which review platforms are included in Swissotel Makkah's Trust Rating?

Swissotel Makkah's Trust Rating combines: TripAdvisor (4.3/5, 4,047), Google (4.7/5, 31,236), Booking.com (8.9/10, 23,476).

Is Swissotel Makkah good for Staff & Service?

Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Swissotel Makkah, including one reviewer who noted: "all the staff are very friendly and polite".

Does Swissotel Makkah have issues with Room Cleanliness?

Some guests raise concerns — roughly 43% of analyzed reviews mention Room Cleanliness negatively at Swissotel Makkah, including one reviewer who noted: "the restrooms need maintenance and renovation". This is weighed alongside the many positive mentions in Swissotel Makkah's overall Trust Rating.

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