Roots Hotel
3630 reviews from Google & Booking.com → Trust 82/100, Pulse 84/100. See latest review trend for Roots Hotel in Makkah.
Roots Hotel in Makkah offers upscale accommodations with a high trust score and excellent reviews.
Guests consistently praise the exceptional staff service and quality buffet offerings, with no significant areas for improvement identified in the reviews.
"Thank you from the bottom of my heart, Roots Hotel. I've been a customer for almost three years now, and the service from the staff has been outstanding. I'm not singling anyone out by name, but everyone is wonderful. If…" — Google reviewer, 5/5
"From the initial warm welcome and impeccable service to the diverse and delicious buffet, everything was perfect and exceptional in every detail. I would like to extend my special thanks and appreciation to Mr. Abdo, wh…" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 100%
- Food & Beverage: 75%
- Ambience: 25%
Address: شارع ثوبان النبوي, 24352
A 360° street view of this location is available on this page.
Booking.com: 7.9/10 (1,963 reviews)
Google: 4.2/5 (1,667 reviews)
FAQ
Where is Roots Hotel located?
Roots Hotel is located in Makkah.
What is Roots Hotel's Trust Rating based on?
Roots Hotel has a Trust Rating of 82/100 and a Current Pulse of 84/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Roots Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Roots Hotel?
Guests most often highlight Staff & Service — one recent review noted: "The service from the staff has been outstanding. Everyone is wonderful." They also frequently mention Food & Beverage. Across Booking.com & Google, sentiment has stayed consistently positive, keeping Roots Hotel's Current Pulse at 84/100.
What type of hotel is Roots Hotel?
Roots Hotel is a Upscale hotel in Makkah. Its Trust Rating draws on 3,630 reviews across Booking.com & Google — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Roots Hotel's Trust Rating?
Roots Hotel's Trust Rating combines: Booking.com (7.9/10, 1,963), Google (4.2/5, 1,667).
| Platform | Score | Reviews |
|---|---|---|
| Booking.com | 7.9/10 | 1,963 |
| 4.2/5 | 1,667 |
Is Roots Hotel good for Staff & Service?
Yes — roughly 100% of analyzed reviews mention Staff & Service favorably at Roots Hotel, including one reviewer who noted: "The service from the staff has been outstanding. Everyone is wonderful.".
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