Osturat Emaar Hotel
1251 reviews from Google & Booking.com → Trust 77/100, Pulse 68/100. See latest review trend for Osturat Emaar Hotel in Makkah.
Guests appreciate the attentive staff and convenient location, but room cleanliness and service quality need significant improvement.
"⭐⭐⭐⭐⭐ We had a wonderful accommodation experience. We stayed at this hotel for 12 nights during our Umrah pilgrimage and were truly very satisfied. First of all, I would like to sincerely thank Mr. Rami, who works at th…" — Google reviewer, 5/5
"My wife and I came to this hotel. If I were to make a negative comment, it would be that there is no washing machine and no place to hang clothes. Luckily, we had a clothesline, so we had to stretch it around the room. T…" — Google reviewer, 4/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Cleanliness: 70%
- Room Cleanliness: 60%
- Customer Service: 57%
Address: 24235
A 360° street view of this location is available on this page.
Google: 3.3/5 (85 reviews)
Booking.com: 7.8/10 (1,166 reviews)
FAQ
Where is Osturat Emaar Hotel located?
Osturat Emaar Hotel is located in Makkah.
What is Osturat Emaar Hotel's Trust Rating based on?
Osturat Emaar Hotel has a Trust Rating of 77/100 and a Current Pulse of 68/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Osturat Emaar Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Osturat Emaar Hotel?
Guests most often highlight Staff & Service — one recent review noted: "I would like to sincerely thank Mr. Rami, who works at the reception." They also frequently mention Location. Across Google & Booking.com, sentiment has stayed consistently positive, keeping Osturat Emaar Hotel's Current Pulse at 68/100.
What type of hotel is Osturat Emaar Hotel?
Osturat Emaar Hotel is a Budget hotel in Makkah. Its Trust Rating draws on 1,251 reviews across Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Osturat Emaar Hotel's Trust Rating?
Osturat Emaar Hotel's Trust Rating combines: Google (3.3/5, 85), Booking.com (7.8/10, 1,166).
| Platform | Score | Reviews |
|---|---|---|
| 3.3/5 | 85 | |
| Booking.com | 7.8/10 | 1,166 |
Is Osturat Emaar Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Osturat Emaar Hotel, including one reviewer who noted: "I would like to sincerely thank Mr. Rami, who works at the reception.".
Does Osturat Emaar Hotel have issues with Room Cleanliness?
Some guests raise concerns — roughly 60% of analyzed reviews mention Room Cleanliness negatively at Osturat Emaar Hotel, including one reviewer who noted: "It smells bad. It's not clean.". This is weighed alongside the many positive mentions in Osturat Emaar Hotel's overall Trust Rating.
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