Novotel Makkah Thakher City
Novotel Makkah Thakher City — Midscale in Makkah · Trust 83/100 · Pulse 84/100 · Verified scores from Google, TripAdvisor & Booking.com.
Novotel Makkah Thakher City offers exceptional value with its convenient location and quality midscale cuisine.
Guests praise the staff and cleanliness, but there are concerns about responsiveness at reception.
"It was a wonderful experience, and I especially want to thank our Guest Experience Officer (Ryan) for his excellent service and great attention to our comfort. He was cheerful, helpful, and professional, and treated us w…" — Google reviewer, 5/5
"The best hotel, close to the Haram, with a free shuttle bus to the Haram." — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Cleanliness: 75%
- Check-in Experience: 43%
Address: 24237
A 360° street view of this location is available on this page.
A video walkthrough of this property is available on this page.
TripAdvisor: 4.6/5 (405 reviews)
Google: 4.2/5 (9,765 reviews)
Booking.com: 8.1/10 (12,947 reviews)
FAQ
Where is Novotel Makkah Thakher City located?
Novotel Makkah Thakher City is located in Makkah.
What is Novotel Makkah Thakher City's Trust Rating based on?
Novotel Makkah Thakher City has a Trust Rating of 83/100 and a Current Pulse of 84/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Novotel Makkah Thakher City is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Novotel Makkah Thakher City?
Guests most often highlight Staff & Service — one recent review noted: "Ryan for his excellent service and great attention to our comfort." They also frequently mention Location. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Novotel Makkah Thakher City's Current Pulse at 84/100.
What type of hotel is Novotel Makkah Thakher City?
Novotel Makkah Thakher City is a Midscale hotel in Makkah. Its Trust Rating draws on 23,117 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Novotel Makkah Thakher City's Trust Rating?
Novotel Makkah Thakher City's Trust Rating combines: TripAdvisor (4.6/5, 405), Google (4.2/5, 9,765), Booking.com (8.1/10, 12,947).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 4.6/5 | 405 |
| 4.2/5 | 9,765 | |
| Booking.com | 8.1/10 | 12,947 |
Is Novotel Makkah Thakher City good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Novotel Makkah Thakher City, including one reviewer who noted: "Ryan for his excellent service and great attention to our comfort.".
Does Novotel Makkah Thakher City have issues with Check-in Experience?
Some guests raise concerns — roughly 43% of analyzed reviews mention Check-in Experience negatively at Novotel Makkah Thakher City, including one reviewer who noted: "No one will answer you, neither reception nor anyone else.". This is weighed alongside the many positive mentions in Novotel Makkah Thakher City's overall Trust Rating.
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