Novotel Makkah Thakher City

Novotel Makkah Thakher City

Novotel Makkah Thakher City — Midscale in Makkah · Trust 83/100 · Pulse 84/100 · Verified scores from Google, TripAdvisor & Booking.com.

Novotel Makkah Thakher City offers exceptional value with its convenient location and quality midscale cuisine.

Guests love the attentive staff and cleanliness, but communication issues need improvement.

"It was a wonderful experience, and I especially want to thank our Guest Experience Officer (Ryan) for his excellent service and great attention to our comfort. He was cheerful, helpful, and professional, and treated us w…" — Google reviewer, 5/5

"The best hotel, close to the Haram, with a free shuttle bus to the Haram." — Google reviewer, 5/5

Guest Insights by Category

Address: 24237

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A video walkthrough of this property is available on this page.

TripAdvisor: 4.6/5 (405 reviews)

Google: 4.2/5 (9,765 reviews)

Booking.com: 8.1/10 (12,947 reviews)

FAQ

Where is Novotel Makkah Thakher City located?

Novotel Makkah Thakher City is located in Makkah.

What is Novotel Makkah Thakher City's Trust Rating based on?

Novotel Makkah Thakher City has a Trust Rating of 83/100 and a Current Pulse of 84/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Novotel Makkah Thakher City is trending up or down right now, independent of its long-term Trust Rating.

What do guests praise most about Novotel Makkah Thakher City?

Guests most often highlight Staff & Service — one recent review noted: "Ryan for his excellent service and great attention to our comfort." They also frequently mention Cleanliness. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Novotel Makkah Thakher City's Current Pulse at 84/100.

What type of hotel is Novotel Makkah Thakher City?

Novotel Makkah Thakher City is a Midscale hotel in Makkah. Its Trust Rating draws on 23,117 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.

Which review platforms are included in Novotel Makkah Thakher City's Trust Rating?

Novotel Makkah Thakher City's Trust Rating combines: TripAdvisor (4.6/5, 405), Google (4.2/5, 9,765), Booking.com (8.1/10, 12,947).

PlatformScoreReviews
TripAdvisor4.6/5405
Google4.2/59,765
Booking.com8.1/1012,947

Is Novotel Makkah Thakher City good for Staff & Service?

Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Novotel Makkah Thakher City, including one reviewer who noted: "Ryan for his excellent service and great attention to our comfort.".

Does Novotel Makkah Thakher City have issues with Communication?

Some guests raise concerns — roughly 50% of analyzed reviews mention Communication negatively at Novotel Makkah Thakher City, including one reviewer who noted: "No one will answer you, neither reception nor anyone else.". This is weighed alongside the many positive mentions in Novotel Makkah Thakher City's overall Trust Rating.

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