Hotel 21 Makkah
7604 reviews from Google & Booking.com → Trust 81/100, Pulse 80/100. See latest review trend for Hotel 21 Makkah in Makkah.
Hotel 21 Makkah stands out for its upscale ambiance and high guest satisfaction ratings.
Hotel 21 Makkah suffers from severely inadequate shuttle service, unresponsive staff communication, and reported dishonest booking practices that overshadow any other offerings.
Guest Insights by Category
- Shuttle Service & Reliability: 100%
- Staff Responsiveness & Communication: 100%
- Customer Honesty & Reliability: 50%
Address: 2350 7691 Al Masjid Al Haram Road, 24247
A 360° street view of this location is available on this page.
Google: 4/5 (2,246 reviews)
Booking.com: 8.2/10 (5,358 reviews)
FAQ
Where is Hotel 21 Makkah located?
Hotel 21 Makkah is located in Makkah.
What is Hotel 21 Makkah's Trust Rating based on?
Hotel 21 Makkah has a Trust Rating of 81/100 and a Current Pulse of 80/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Hotel 21 Makkah is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Hotel 21 Makkah?
With a Trust Rating of 81/100 and a Current Pulse of 80/100, Hotel 21 Makkah maintains consistently positive guest sentiment across Google & Booking.com reviews.
What type of hotel is Hotel 21 Makkah?
Hotel 21 Makkah is a Upscale hotel in Makkah. Its Trust Rating draws on 7,604 reviews across Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Hotel 21 Makkah's Trust Rating?
Hotel 21 Makkah's Trust Rating combines: Google (4/5, 2,246), Booking.com (8.2/10, 5,358).
| Platform | Score | Reviews |
|---|---|---|
| 4/5 | 2,246 | |
| Booking.com | 8.2/10 | 5,358 |
Does Hotel 21 Makkah have issues with Shuttle Service & Reliability?
Some guests raise concerns — roughly 100% of analyzed reviews mention Shuttle Service & Reliability negatively at Hotel 21 Makkah, including one reviewer who noted: "باصات الفندق سيئة جداً، ساعة كاملة انتظر لم يأتي باص واحد". This is weighed alongside the many positive mentions in Hotel 21 Makkah's overall Trust Rating.
Similar hotels in Makkah
- Saif Plus 3 Hotel by Orvana — hotel in Makkah, Trust Rating 93/100
- Emaar Legend — hotel in Makkah, Trust Rating 85/100
- Miaad Al Majd Hotel — hotel in Makkah, Trust Rating 89/100
- هندباء Hindibaa — hotel in Makkah, Trust Rating 88/100
- Orvana Al Naseem Hotel — hotel in Makkah, Trust Rating 96/100
- Raffles Makkah Palace — hotel in Makkah, Trust Rating 96/100
- Conrad Jabal Omar Makkah — hotel in Makkah, Trust Rating 95/100
- Hilton Suites Jabal Omar Makkah — hotel in Makkah, Trust Rating 95/100