Hotel 21 Makkah
7604 reviews from Google & Booking.com → Trust 81/100, Pulse 80/100. See latest review trend for Hotel 21 Makkah in Makkah.
Hotel 21 Makkah stands out for its upscale ambiance and high guest satisfaction ratings.
Guests are frustrated with the lack of service and unreliable transport options.
Guest Insights by Category
- Staff & Service: 90%
- Transport Services: 70%
Address: 2350 7691 Al Masjid Al Haram Road, 24247
A 360° street view of this location is available on this page.
Google: 4/5 (2,246 reviews)
Booking.com: 8.2/10 (5,358 reviews)
FAQ
Where is Hotel 21 Makkah located?
Hotel 21 Makkah is located in Makkah.
What is Hotel 21 Makkah's Trust Rating based on?
Hotel 21 Makkah has a Trust Rating of 81/100 and a Current Pulse of 80/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Hotel 21 Makkah is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Hotel 21 Makkah?
With a Trust Rating of 81/100 and a Current Pulse of 80/100, Hotel 21 Makkah maintains consistently positive guest sentiment across Google & Booking.com reviews.
What type of hotel is Hotel 21 Makkah?
Hotel 21 Makkah is a Upscale hotel in Makkah. Its Trust Rating draws on 7,604 reviews across Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Hotel 21 Makkah's Trust Rating?
Hotel 21 Makkah's Trust Rating combines: Google (4/5, 2,246), Booking.com (8.2/10, 5,358).
| Platform | Score | Reviews |
|---|---|---|
| 4/5 | 2,246 | |
| Booking.com | 8.2/10 | 5,358 |
Does Hotel 21 Makkah have issues with Staff & Service?
Some guests raise concerns — roughly 90% of analyzed reviews mention Staff & Service negatively at Hotel 21 Makkah, including one reviewer who noted: "they lied to their customers, provided phone numbers but never answered.". This is weighed alongside the many positive mentions in Hotel 21 Makkah's overall Trust Rating.
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