Emaar Grand Hotel
15949 reviews from Google, TripAdvisor & Booking.com → Trust 81/100, Pulse 82/100. See latest review trend for Emaar Grand Hotel in Makkah.
Emaar Grand Hotel offers exceptional luxury and a central location for pilgrims in Makkah.
Guests appreciate the friendly staff and cleanliness, while breakfast quality and wait times need improvement.
"It was a truly wonderful stay, and I thank the reception team for their cooperation, especially Ms. Bushra Al-Ghamdi, a genuinely kind person who helped us and was the reason we extended our stay. Thank you so much from…" — Google reviewer, 5/5
"Bushra Alghandi, receipt" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Cleanliness: 80%
- Check-in Experience: 75%
- Breakfast: 43%
- Wait Time: 40%
Address: Ibrahim Al Khalil, 24231
A 360° street view of this location is available on this page.
A video walkthrough of this property is available on this page.
TripAdvisor: 3/5 (184 reviews)
Google: 4.1/5 (11,040 reviews)
Booking.com: 8/10 (4,725 reviews)
FAQ
Where is Emaar Grand Hotel located?
Emaar Grand Hotel is located in Makkah.
What is Emaar Grand Hotel's Trust Rating based on?
Emaar Grand Hotel has a Trust Rating of 81/100 and a Current Pulse of 82/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Emaar Grand Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Emaar Grand Hotel?
Guests most often highlight Staff & Service — one recent review noted: "Thank you so much from the bottom of my heart, Ms. Bushra, and all the staff at Emaar Grand." They also frequently mention Cleanliness. Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Emaar Grand Hotel's Current Pulse at 82/100.
What type of hotel is Emaar Grand Hotel?
Emaar Grand Hotel is a Luxury hotel in Makkah. Its Trust Rating draws on 15,949 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Emaar Grand Hotel's Trust Rating?
Emaar Grand Hotel's Trust Rating combines: TripAdvisor (3/5, 184), Google (4.1/5, 11,040), Booking.com (8/10, 4,725).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 3/5 | 184 |
| 4.1/5 | 11,040 | |
| Booking.com | 8/10 | 4,725 |
Is Emaar Grand Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Emaar Grand Hotel, including one reviewer who noted: "Thank you so much from the bottom of my heart, Ms. Bushra, and all the staff at Emaar Grand.".
Does Emaar Grand Hotel have issues with Breakfast?
Some guests raise concerns — roughly 43% of analyzed reviews mention Breakfast negatively at Emaar Grand Hotel, including one reviewer who noted: "However, the breakfast has been lacking lately.". This is weighed alongside the many positive mentions in Emaar Grand Hotel's overall Trust Rating.
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