Al Hidayah Towers Hotel
14958 reviews from Google, TripAdvisor & Booking.com → Trust 82/100, Pulse 80/100. See latest review trend for Al Hidayah Towers Hotel in Makkah.
Al Hidayah Towers Hotel offers upscale accommodations with a high trust score and excellent guest reviews.
Guests appreciate the staff and location, but room cleanliness and shuttle service require improvement.
"Highly recommended to all Really I appreciate the place and the team , very kind and welcoming team especially Mr. Abdullah Almalki." — Google reviewer, 5/5
"The reception was excellent, may God bless him." — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Shuttle Service: 50%
- Room Cleanliness: 43%
Address: Al Hedaya, 24242
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Google: 4/5 (3,907 reviews)
TripAdvisor: 3/5 (2 reviews)
Booking.com: 8.3/10 (11,049 reviews)
FAQ
Where is Al Hidayah Towers Hotel located?
Al Hidayah Towers Hotel is located in Makkah.
What is Al Hidayah Towers Hotel's Trust Rating based on?
Al Hidayah Towers Hotel has a Trust Rating of 82/100 and a Current Pulse of 80/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Al Hidayah Towers Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Al Hidayah Towers Hotel?
Guests most often highlight Staff & Service — one recent review noted: "very kind and welcoming team especially Mr. Abdullah Almalki." They also frequently mention Location. Across Google, TripAdvisor & Booking.com, sentiment has stayed consistently positive, keeping Al Hidayah Towers Hotel's Current Pulse at 80/100.
What type of hotel is Al Hidayah Towers Hotel?
Al Hidayah Towers Hotel is a Upscale hotel in Makkah. Its Trust Rating draws on 14,958 reviews across Google, TripAdvisor & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Al Hidayah Towers Hotel's Trust Rating?
Al Hidayah Towers Hotel's Trust Rating combines: Google (4/5, 3,907), TripAdvisor (3/5, 2), Booking.com (8.3/10, 11,049).
| Platform | Score | Reviews |
|---|---|---|
| 4/5 | 3,907 | |
| TripAdvisor | 3/5 | 2 |
| Booking.com | 8.3/10 | 11,049 |
Is Al Hidayah Towers Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Al Hidayah Towers Hotel, including one reviewer who noted: "very kind and welcoming team especially Mr. Abdullah Almalki.".
Does Al Hidayah Towers Hotel have issues with Shuttle Service?
Some guests raise concerns — roughly 50% of analyzed reviews mention Shuttle Service negatively at Al Hidayah Towers Hotel, including one reviewer who noted: "خدمة النقل للحرم سيء جدا". This is weighed alongside the many positive mentions in Al Hidayah Towers Hotel's overall Trust Rating.
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