Swissôtel Makkah
35163 reviews from Google & TripAdvisor → Trust 93/100, Pulse 94/100. See latest review trend for Swissôtel Makkah in Makkah.
Swissôtel Makkah offers exceptional dining with stunning views, making it a must-visit for travelers.
Guests appreciate the excellent service but have concerns about staff behavior during checkout.
"نشكركم على حسن الخدمه الرائعه . لكم التحيه" — Google reviewer, 5/5
"Good service did bellman Mr Nizamudddin Well deserve Our family very happy that hotel Really awsm" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Service: 85%
- Staff Behavior: 80%
Address: King Abdul Aziz - 38 Road, 24231
A 360° street view of this location is available on this page.
TripAdvisor: 4.3/5 (4,036 reviews)
Google: 4.7/5 (31,127 reviews)
FAQ
Where is Swissôtel Makkah located?
Swissôtel Makkah is located in Al Haram, Makkah.
What is Swissôtel Makkah's Trust Rating based on?
Swissôtel Makkah has a Trust Rating of 93/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Swissôtel Makkah is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Swissôtel Makkah?
Guests most often highlight Staff & Service — one recent review noted: "نشكركم على حسن الخدمه الرائعه" They also frequently mention Service. Across TripAdvisor & Google, sentiment has stayed consistently positive, keeping Swissôtel Makkah's Current Pulse at 94/100.
What type of restaurant is Swissôtel Makkah?
Swissôtel Makkah is a restaurant in Makkah. Its Trust Rating draws on 35,163 reviews across TripAdvisor & Google — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Swissôtel Makkah's Trust Rating?
Swissôtel Makkah's Trust Rating combines: TripAdvisor (4.3/5, 4,036), Google (4.7/5, 31,127).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 4.3/5 | 4,036 |
| 4.7/5 | 31,127 |
Is Swissôtel Makkah good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Swissôtel Makkah, including one reviewer who noted: "نشكركم على حسن الخدمه الرائعه".
Does Swissôtel Makkah have issues with Staff Behavior?
Some guests raise concerns — roughly 80% of analyzed reviews mention Staff Behavior negatively at Swissôtel Makkah, including one reviewer who noted: "تصرف بعض الموظفين وحماسة بالعمل قد يفسد ماتسعى اليه ادارة الفندق". This is weighed alongside the many positive mentions in Swissôtel Makkah's overall Trust Rating.
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