One&Only The Palm
5754 reviews from Google, TripAdvisor & Booking.com → Trust 95/100, Pulse 94/100. See latest review trend for One&Only The Palm in Dubai.
One&Only The Palm stands out for its exceptional luxury and highly-rated guest experiences.
Guests rave about the exceptional staff and serene location, but check-in experiences and room issues need improvement.
"We had the most wonderful stay at One&Only The Palm celebrating our daughter’s birthday, and it was truly an experience we will remember for a long time. From the beautiful resort and peaceful surroundings to the except…" — Google reviewer, 5/5
"⭐⭐⭐⭐⭐ An absolute 10/10 – one of the best hotel experiences we’ve had in Dubai! We live in Dubai but are originally from Austria, and as a couple in our 40s, we were simply looking for a beautiful, peaceful place to esc…" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 90%
- Location: 80%
- Food & Beverage: 75%
- Facilities & Amenities: 70%
- Check-in Experience: 40%
- Room Quality: 35%
Phone: +971 4 440 1010 · Address: West Crescent
View on Google · View on Booking.com
A 360° street view of this location is available on this page.
Google: 4.7/5 (3,202 reviews)
TripAdvisor: 4.8/5 (2,109 reviews)
Booking.com: 9.4/10 (443 reviews)
As Featured In
Forbes Travel Guide — Dubai's stylish, modern retreat: "Stepping into the palatial lobby of One&Only The Palm feels like entering a stylish haven painted in white, ivory, cream and gold."
FAQ
Where is One&Only The Palm located?
One&Only The Palm is located in The Palm Jumeirah, Dubai, UAE.
What is One&Only The Palm's Trust Rating based on?
One&Only The Palm has a Trust Rating of 95/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether One&Only The Palm is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about One&Only The Palm?
Guests most often highlight Staff & Service — one recent review noted: "Brendan made sure that every single detail was taken care of." They also frequently mention Location. Across Google, TripAdvisor & Booking.com, sentiment has stayed consistently positive, keeping One&Only The Palm's Current Pulse at 94/100.
What type of hotel is One&Only The Palm?
One&Only The Palm is a Luxury hotel in Dubai. Its Trust Rating draws on 5,754 reviews across Google, TripAdvisor & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in One&Only The Palm's Trust Rating?
One&Only The Palm's Trust Rating combines: Google (4.7/5, 3,202), TripAdvisor (4.8/5, 2,109), Booking.com (9.4/10, 443).
| Platform | Score | Reviews |
|---|---|---|
| 4.7/5 | 3,202 | |
| TripAdvisor | 4.8/5 | 2,109 |
| Booking.com | 9.4/10 | 443 |
Is One&Only The Palm good for Staff & Service?
Yes — roughly 90% of analyzed reviews mention Staff & Service favorably at One&Only The Palm, including one reviewer who noted: "Brendan made sure that every single detail was taken care of.".
Does One&Only The Palm have issues with Check-in Experience?
Some guests raise concerns — roughly 40% of analyzed reviews mention Check-in Experience negatively at One&Only The Palm, including one reviewer who noted: "1 hour and 45 minute wait to check in.". This is weighed alongside the many positive mentions in One&Only The Palm's overall Trust Rating.
Has One&Only The Palm been featured in any travel publications?
Yes — Forbes Travel Guide, "Dubai's stylish, modern retreat": "Stepping into the palatial lobby of One&Only The Palm feels like entering a stylish haven painted in white, ivory, cream and gold.". Press coverage is entered by hand and links to the original source; it is editorial context only and does not affect One&Only The Palm's Trust Rating.
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