One&Only The Palm

One&Only The Palm

5754 reviews from Google, TripAdvisor & Booking.com → Trust 95/100, Pulse 94/100. See latest review trend for One&Only The Palm in Dubai.

One&Only The Palm stands out for its exceptional luxury and highly-rated guest experiences.

Guests love the exceptional staff and beautiful location, but some report issues with room cleanliness and check-in wait times.

"Excellent Everything was amazing." — Booking.com reviewer, 5/10

"Peace and quiet, Place to relax and Friendly staff… Clean and comfortable also well trained staff" — Booking.com reviewer, 5/10

Guest Insights by Category

Phone: +971 4 440 1010 · Address: West Crescent

View on Google · View on Booking.com

A 360° street view of this location is available on this page.

Google: 4.7/5 (3,202 reviews)

TripAdvisor: 4.8/5 (2,109 reviews)

Booking.com: 9.4/10 (443 reviews)

As Featured In

Forbes Travel Guide — Dubai's stylish, modern retreat: "Stepping into the palatial lobby of One&Only The Palm feels like entering a stylish haven painted in white, ivory, cream and gold."

FAQ

Where is One&Only The Palm located?

One&Only The Palm is located in The Palm Jumeirah, Dubai, UAE.

What is One&Only The Palm's Trust Rating based on?

One&Only The Palm has a Trust Rating of 95/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether One&Only The Palm is trending up or down right now, independent of its long-term Trust Rating.

What do guests praise most about One&Only The Palm?

Guests most often highlight Staff & Service — one recent review noted: "The genuine friendliness of the team at One&Only The Palm really stood out." They also frequently mention Location. Across Google, TripAdvisor & Booking.com, sentiment has stayed consistently positive, keeping One&Only The Palm's Current Pulse at 94/100.

What type of hotel is One&Only The Palm?

One&Only The Palm is a Luxury hotel in Dubai. Its Trust Rating draws on 5,754 reviews across Google, TripAdvisor & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.

Which review platforms are included in One&Only The Palm's Trust Rating?

One&Only The Palm's Trust Rating combines: Google (4.7/5, 3,202), TripAdvisor (4.8/5, 2,109), Booking.com (9.4/10, 443).

PlatformScoreReviews
Google4.7/53,202
TripAdvisor4.8/52,109
Booking.com9.4/10443

Is One&Only The Palm good for Staff & Service?

Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at One&Only The Palm, including one reviewer who noted: "The genuine friendliness of the team at One&Only The Palm really stood out.".

Does One&Only The Palm have issues with Room Cleanliness?

Some guests raise concerns — roughly 43% of analyzed reviews mention Room Cleanliness negatively at One&Only The Palm, including one reviewer who noted: "The cleaning of the room wasn't done when asked.". This is weighed alongside the many positive mentions in One&Only The Palm's overall Trust Rating.

Has One&Only The Palm been featured in any travel publications?

Yes — Forbes Travel Guide, "Dubai's stylish, modern retreat": "Stepping into the palatial lobby of One&Only The Palm feels like entering a stylish haven painted in white, ivory, cream and gold.". Press coverage is entered by hand and links to the original source; it is editorial context only and does not affect One&Only The Palm's Trust Rating.

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