Hayah Golden Hotel
4070 reviews from Google & Booking.com → Trust 69/100, Pulse 72/100. See latest review trend for Hayah Golden Hotel in Madinah.
Guests appreciate the friendly staff and great location, but room cleanliness and service quality need significant improvement.
"1. “Had a wonderful stay at Hayah Golden Hotel. The rooms were clean, the staff was friendly, and the location was excellent. Highly recommended!” 2. “Excellent hospitality, comfortable rooms, and great service. Hayah Go…" — Google reviewer, 5/5
"Butiful room and hotele" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Room Quality: 73%
- Room Cleanliness: 67%
- Service Quality: 62%
- Parking: 55%
Address: 42311
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A video walkthrough of this property is available on this page.
Booking.com: 6.5/10 (1,885 reviews)
Google: 3.6/5 (2,185 reviews)
FAQ
Where is Hayah Golden Hotel located?
Hayah Golden Hotel is located in Madinah.
What is Hayah Golden Hotel's Trust Rating based on?
Hayah Golden Hotel has a Trust Rating of 69/100 and a Current Pulse of 72/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Hayah Golden Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Hayah Golden Hotel?
Guests most often highlight Staff & Service — one recent review noted: "the staff was friendly, and the location was excellent." They also frequently mention Location. Across Booking.com & Google, sentiment has stayed consistently positive, keeping Hayah Golden Hotel's Current Pulse at 72/100.
What type of hotel is Hayah Golden Hotel?
Hayah Golden Hotel is a Midscale hotel in Madinah. Its Trust Rating draws on 4,070 reviews across Booking.com & Google — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Hayah Golden Hotel's Trust Rating?
Hayah Golden Hotel's Trust Rating combines: Booking.com (6.5/10, 1,885), Google (3.6/5, 2,185).
| Platform | Score | Reviews |
|---|---|---|
| Booking.com | 6.5/10 | 1,885 |
| 3.6/5 | 2,185 |
Is Hayah Golden Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Hayah Golden Hotel, including one reviewer who noted: "the staff was friendly, and the location was excellent.".
Does Hayah Golden Hotel have issues with Room Cleanliness?
Some guests raise concerns — roughly 67% of analyzed reviews mention Room Cleanliness negatively at Hayah Golden Hotel, including one reviewer who noted: "The room was filthy and never clean.". This is weighed alongside the many positive mentions in Hayah Golden Hotel's overall Trust Rating.
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