Hayah Al Masi Hotel
1614 reviews from Google & Booking.com → Trust 69/100, Pulse 67/100. See latest review trend for Hayah Al Masi Hotel in Madinah.
Guests appreciate the excellent staff and prime location, but there are issues with room cleanliness and check-in experience.
"Service wise we experienced excellent service from mr Al amin very helpful and kind and knowledgeable with the area rooms have ac and perfect because hotel is near the haram 4 min walk" — Google reviewer, 5/5
"I had a wonderful stay at Hayah Al Masi Hotel in Madinah. The hotel is clean, comfortable, and in a great location with easy access to the Prophet’s Mosque. The staff were professional, welcoming, and always ready to hel…" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Room Cleanliness: 43%
- Check-in Experience: 38%
Address: 6038 طريق الملك فيصل, 42311
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A video walkthrough of this property is available on this page.
Booking.com: 7/10 (1,403 reviews)
Google: 3.3/5 (211 reviews)
FAQ
Where is Hayah Al Masi Hotel located?
Hayah Al Masi Hotel is located in Madinah.
What is Hayah Al Masi Hotel's Trust Rating based on?
Hayah Al Masi Hotel has a Trust Rating of 69/100 and a Current Pulse of 67/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Hayah Al Masi Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Hayah Al Masi Hotel?
Guests most often highlight Staff & Service — one recent review noted: "METHU... went above and beyond." They also frequently mention Location. Across Booking.com & Google, sentiment has stayed consistently positive, keeping Hayah Al Masi Hotel's Current Pulse at 67/100.
What type of hotel is Hayah Al Masi Hotel?
Hayah Al Masi Hotel is a Midscale hotel in Madinah. Its Trust Rating draws on 1,614 reviews across Booking.com & Google — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Hayah Al Masi Hotel's Trust Rating?
Hayah Al Masi Hotel's Trust Rating combines: Booking.com (7/10, 1,403), Google (3.3/5, 211).
| Platform | Score | Reviews |
|---|---|---|
| Booking.com | 7/10 | 1,403 |
| 3.3/5 | 211 |
Is Hayah Al Masi Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Hayah Al Masi Hotel, including one reviewer who noted: "METHU... went above and beyond.".
Does Hayah Al Masi Hotel have issues with Room Cleanliness?
Some guests raise concerns — roughly 43% of analyzed reviews mention Room Cleanliness negatively at Hayah Al Masi Hotel, including one reviewer who noted: "the floor coverings are old.". This is weighed alongside the many positive mentions in Hayah Al Masi Hotel's overall Trust Rating.
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