Grand Hyatt Muscat
Grand Hyatt Muscat — Luxury in Hayy As Saruj, Muscat · Trust 87/100 · Pulse 88/100 · Verified scores from Google, TripAdvisor & Booking.com.
While the hotel features a recently renovated pool, guests report severe dissatisfaction with overall service quality and staff conduct toward customers.
"newly renovated swimming pool" — Google reviewer, 5/5
Guest Insights by Category
- Pool & Facilities: 50%
- Staff & Service: 100%
- Staff Attitude & Professionalism: 50%
View on Google · View on Booking.com
A 360° street view of this location is available on this page.
TripAdvisor: 4.2/5 (2,526 reviews)
Google: 4.4/5 (4,704 reviews)
Booking.com: 8.4/10 (739 reviews)
FAQ
Where is Grand Hyatt Muscat located?
Grand Hyatt Muscat is located in Hayy As Saruj, Muscat, Oman.
What is Grand Hyatt Muscat's Trust Rating based on?
Grand Hyatt Muscat has a Trust Rating of 87/100 and a Current Pulse of 88/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Grand Hyatt Muscat is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Grand Hyatt Muscat?
Guests most often highlight Pool & Facilities — one recent review noted: "newly renovated swimming pool" Across TripAdvisor, Google & Booking.com, sentiment has stayed consistently positive, keeping Grand Hyatt Muscat's Current Pulse at 88/100.
What type of hotel is Grand Hyatt Muscat?
Grand Hyatt Muscat is a Luxury hotel in Muscat. Its Trust Rating draws on 7,969 reviews across TripAdvisor, Google & Booking.com — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Grand Hyatt Muscat's Trust Rating?
Grand Hyatt Muscat's Trust Rating combines: TripAdvisor (4.2/5, 2,526), Google (4.4/5, 4,704), Booking.com (8.4/10, 739).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 4.2/5 | 2,526 |
| 4.4/5 | 4,704 | |
| Booking.com | 8.4/10 | 739 |
Is Grand Hyatt Muscat good for Pool & Facilities?
Yes — roughly 50% of analyzed reviews mention Pool & Facilities favorably at Grand Hyatt Muscat, including one reviewer who noted: "newly renovated swimming pool".
Does Grand Hyatt Muscat have issues with Staff & Service?
Some guests raise concerns — roughly 100% of analyzed reviews mention Staff & Service negatively at Grand Hyatt Muscat, including one reviewer who noted: "الخدمه عندهم جداااا سيئه اول مره اشوف فندق يطرد زباينه بطريقه غير مباشره". This is weighed alongside the many positive mentions in Grand Hyatt Muscat's overall Trust Rating.
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