Dukes Hotel The Palm

Dukes Hotel The Palm

32882 reviews from Google, TripAdvisor & Booking.com → Trust 91/100, Pulse 94/100. See latest review trend for Dukes Hotel The Palm in Dubai.

Dukes Hotel The Palm stands out for its exceptional luxury and highly-rated guest experiences.

Guests love the excellent staff and facilities, but room cleanliness and check-in experiences need improvement.

"Solo traveler from the UAE rated a 3-night stay Exceptional, calling it a great place with helpful staff (mentioning Jane), and praising the scenery, cleanliness, and staff." — Booking.com reviewer, 10/10

"Family from the UAE rated a 3-night stay Exceptional, saying they wished they'd extended the booking; the room was amazing, the pool very big, and the breakfast full of food, with everything good." — Booking.com reviewer, 10/10

Guest Insights by Category

Address: Jumeirah Rd

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A 360° street view of this location is available on this page.

A video walkthrough of this property is available on this page.

Google: 4.7/5 (17,922 reviews)

Booking.com: 8.1/10 (5,441 reviews)

TripAdvisor: 4.5/5 (9,519 reviews)

FAQ

Where is Dukes Hotel The Palm located?

Dukes Hotel The Palm is located in The Palm Jumeirah, Dubai, UAE.

What is Dukes Hotel The Palm's Trust Rating based on?

Dukes Hotel The Palm has a Trust Rating of 91/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Dukes Hotel The Palm is trending up or down right now, independent of its long-term Trust Rating.

What do guests praise most about Dukes Hotel The Palm?

Guests most often highlight Staff & Service — one recent review noted: "Special thanks to Mr. Shenouda in the reception for his help and professionalism." They also frequently mention Facilities & Amenities. Across Google, Booking.com & TripAdvisor, sentiment has stayed consistently positive, keeping Dukes Hotel The Palm's Current Pulse at 94/100.

What type of hotel is Dukes Hotel The Palm?

Dukes Hotel The Palm is a Luxury hotel in Dubai. Its Trust Rating draws on 32,882 reviews across Google, Booking.com & TripAdvisor — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.

Which review platforms are included in Dukes Hotel The Palm's Trust Rating?

Dukes Hotel The Palm's Trust Rating combines: Google (4.7/5, 17,922), Booking.com (8.1/10, 5,441), TripAdvisor (4.5/5, 9,519).

PlatformScoreReviews
Google4.7/517,922
Booking.com8.1/105,441
TripAdvisor4.5/59,519

Is Dukes Hotel The Palm good for Staff & Service?

Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Dukes Hotel The Palm, including one reviewer who noted: "Special thanks to Mr. Shenouda in the reception for his help and professionalism.".

Does Dukes Hotel The Palm have issues with Room Cleanliness?

Some guests raise concerns — roughly 40% of analyzed reviews mention Room Cleanliness negatively at Dukes Hotel The Palm, including one reviewer who noted: "The room was dirty and tired.". This is weighed alongside the many positive mentions in Dukes Hotel The Palm's overall Trust Rating.

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