Burj Al Haram Hotel
2412 reviews from Google & TripAdvisor → Trust 78/100, Pulse 78/100. See latest review trend for Burj Al Haram Hotel in Makkah.
Guests appreciate the attentive staff and cleanliness, but the hotel needs to improve room cleanliness and WiFi service.
"I am staying in roon 1302 and service is very good done by rakib. Shamim and Ahmad" — Google reviewer, 5/5
"Alhamdulillah ,we received good service from emmar sultan hotel,rakib shamim roomboy provided sufficient service, we are Happy" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Cleanliness: 80%
- Location: 75%
- Room Cleanliness: 70%
- WiFi Speed: 60%
Address: Ibrahim Al Khalil, 24231
A 360° street view of this location is available on this page.
Google: 3.9/5 (2,399 reviews)
TripAdvisor: 3/5 (13 reviews)
FAQ
Where is Burj Al Haram Hotel located?
Burj Al Haram Hotel is located in Ajyad, Makkah, Saudi Arabia.
What is Burj Al Haram Hotel's Trust Rating based on?
Burj Al Haram Hotel has a Trust Rating of 78/100 and a Current Pulse of 78/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Burj Al Haram Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Burj Al Haram Hotel?
Guests most often highlight Staff & Service — one recent review noted: "I am staying in roon 1302 and service is very good done by rakib." They also frequently mention Cleanliness. Across Google & TripAdvisor, sentiment has stayed consistently positive, keeping Burj Al Haram Hotel's Current Pulse at 78/100.
What type of hotel is Burj Al Haram Hotel?
Burj Al Haram Hotel is a Upscale hotel in Makkah. Its Trust Rating draws on 2,412 reviews across Google & TripAdvisor — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Burj Al Haram Hotel's Trust Rating?
Burj Al Haram Hotel's Trust Rating combines: Google (3.9/5, 2,399), TripAdvisor (3/5, 13).
| Platform | Score | Reviews |
|---|---|---|
| 3.9/5 | 2,399 | |
| TripAdvisor | 3/5 | 13 |
Is Burj Al Haram Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Burj Al Haram Hotel, including one reviewer who noted: "I am staying in roon 1302 and service is very good done by rakib.".
Does Burj Al Haram Hotel have issues with Room Cleanliness?
Some guests raise concerns — roughly 70% of analyzed reviews mention Room Cleanliness negatively at Burj Al Haram Hotel, including one reviewer who noted: "the room was in an unacceptable state: filthy mattresses and bedsheets riddled with black stains.". This is weighed alongside the many positive mentions in Burj Al Haram Hotel's overall Trust Rating.
Similar hotels in Makkah
- Saif Plus 3 Hotel by Orvana — hotel in Makkah, Trust Rating 93/100
- Emaar Legend — hotel in Makkah, Trust Rating 85/100
- Miaad Al Majd Hotel — hotel in Makkah, Trust Rating 89/100
- هندباء Hindibaa — hotel in Makkah, Trust Rating 88/100
- Elaf Qinwan Hotel — hotel in Makkah, Trust Rating 90/100
- Rizq Palace Hotel Makkah — hotel in Makkah, Trust Rating 93/100
- Jabal Omar Hyatt Regency Makkah — hotel in Makkah, Trust Rating 92/100
- Hilton Hotel & Convention Jabal Omar Makkah — hotel in Makkah, Trust Rating 91/100