Burj Al Bahaa
2435 reviews from Google & TripAdvisor → Trust 78/100, Pulse 78/100. See latest review trend for Burj Al Bahaa in Makkah.
Guests appreciate the attentive staff and cleanliness, but issues with room quality and facilities need attention.
"I am staying in roon 1302 and service is very good done by rakib. Shamim and Ahmad" — Google reviewer, 5/5
"Alhamdulillah ,we received good service from emmar sultan hotel,rakib shamim roomboy provided sufficient service, we are Happy" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Cleanliness: 78%
- Room Quality: 43%
- Facilities & Amenities: 38%
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Google: 3.9/5 (2,422 reviews)
TripAdvisor: 3/5 (13 reviews)
FAQ
Where is Burj Al Bahaa located?
Burj Al Bahaa is located in Al Jamiah, Makkah, Saudi Arabia.
What is Burj Al Bahaa's Trust Rating based on?
Burj Al Bahaa has a Trust Rating of 78/100 and a Current Pulse of 78/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Burj Al Bahaa is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Burj Al Bahaa?
Guests most often highlight Staff & Service — one recent review noted: "I am getting good service from emmar sultan hotel." They also frequently mention Cleanliness. Across Google & TripAdvisor, sentiment has stayed consistently positive, keeping Burj Al Bahaa's Current Pulse at 78/100.
What type of hotel is Burj Al Bahaa?
Burj Al Bahaa is a Upscale hotel in Makkah. Its Trust Rating draws on 2,435 reviews across Google & TripAdvisor — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Burj Al Bahaa's Trust Rating?
Burj Al Bahaa's Trust Rating combines: Google (3.9/5, 2,422), TripAdvisor (3/5, 13).
| Platform | Score | Reviews |
|---|---|---|
| 3.9/5 | 2,422 | |
| TripAdvisor | 3/5 | 13 |
Is Burj Al Bahaa good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Burj Al Bahaa, including one reviewer who noted: "I am getting good service from emmar sultan hotel.".
Does Burj Al Bahaa have issues with Room Quality?
Some guests raise concerns — roughly 43% of analyzed reviews mention Room Quality negatively at Burj Al Bahaa, including one reviewer who noted: "The rooms are extremely poor, infested with insects.". This is weighed alongside the many positive mentions in Burj Al Bahaa's overall Trust Rating.
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