Al Massa Hotel
10618 reviews from Google → Trust 94/100, Pulse 94/100. See latest review trend for Al Massa Hotel in Jeddah.
Al Massa Hotel in Jeddah stands out for its exceptional luxury and highly-rated dining experiences.
Guests appreciate the helpful staff and great location, but room cleanliness and food quality require significant improvement.
"Al massa Hotel Very good service inmakkah" — Google reviewer, 5/5
"Nothing is good at the hotel, and the staff do not behave well. Another issue is that GM Abu Naim does not do his job properly; he tells everyone that nothing is available.😡😡" — Google reviewer, 5/5
Guest Insights by Category
- Staff & Service: 85%
- Location: 78%
- Room Cleanliness: 43%
- Food & Beverage: 38%
Address: 6729 4804 Ajyad Street, 24231
A 360° street view of this location is available on this page.
Google: 4.7/5 (10,618 reviews)
FAQ
Where is Al Massa Hotel located?
Al Massa Hotel is located in حي اجياد, Jeddah, Saudi Arabia.
What is Al Massa Hotel's Trust Rating based on?
Al Massa Hotel has a Trust Rating of 94/100 and a Current Pulse of 94/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Al Massa Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Al Massa Hotel?
Guests most often highlight Staff & Service — one recent review noted: "the staff is very helpful" They also frequently mention Location. Across Google, sentiment has stayed consistently positive, keeping Al Massa Hotel's Current Pulse at 94/100.
What type of hotel is Al Massa Hotel?
Al Massa Hotel is a Luxury hotel in Jeddah. Its Trust Rating draws on 10,618 reviews across Google — enough volume for a high-confidence score.
Which review platforms are included in Al Massa Hotel's Trust Rating?
Al Massa Hotel's Trust Rating combines: Google (4.7/5, 10,618).
| Platform | Score | Reviews |
|---|---|---|
| 4.7/5 | 10,618 |
Is Al Massa Hotel good for Staff & Service?
Yes — roughly 85% of analyzed reviews mention Staff & Service favorably at Al Massa Hotel, including one reviewer who noted: "the staff is very helpful".
Does Al Massa Hotel have issues with Room Cleanliness?
Some guests raise concerns — roughly 43% of analyzed reviews mention Room Cleanliness negatively at Al Massa Hotel, including one reviewer who noted: "kirli bir ortamla karşılaştık". This is weighed alongside the many positive mentions in Al Massa Hotel's overall Trust Rating.
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