Al Khalil Hotel
2658 reviews from Google & TripAdvisor → Trust 60/100, Pulse 60/100. See latest review trend for Al Khalil Hotel in Makkah.
Al Khalil Hotel offers upscale accommodations and exceptional dining, making it a preferred choice in Makkah.
Guests appreciate the location but report poor customer service and room quality issues.
"The rooms are pretty clean and staff is very cooperative highly recommended for stay" — Google reviewer, 5/5
Guest Insights by Category
- Location: 78%
- Staff & Service: 70%
- Customer Service: 90%
- Room Quality: 60%
Address: 3934 حي, 24231
A 360° street view of this location is available on this page.
A video walkthrough of this property is available on this page.
TripAdvisor: 3/5 (13 reviews)
Google: 3/5 (2,645 reviews)
FAQ
Where is Al Khalil Hotel located?
Al Khalil Hotel is located in Jarham, Makkah, Saudi Arabia.
What is Al Khalil Hotel's Trust Rating based on?
Al Khalil Hotel has a Trust Rating of 60/100 and a Current Pulse of 60/100. Trust Rating is a volume-weighted average: each platform's rating is normalised to a 0–100 scale, multiplied by its review count, then divided by the total review count, so platforms with more reviews carry more influence on the final score. Current Pulse works differently — it applies a Bayesian adjustment that pulls properties with few recent reviews toward a neutral baseline rather than letting one or two ratings swing the score, then compares that adjusted figure to the previous snapshot to show whether Al Khalil Hotel is trending up or down right now, independent of its long-term Trust Rating.
What do guests praise most about Al Khalil Hotel?
Guests most often highlight Location — one recent review noted: "the only positive thing about this hotel was the location" They also frequently mention Staff & Service. Across TripAdvisor & Google, sentiment has stayed consistently positive, keeping Al Khalil Hotel's Current Pulse at 60/100.
What type of hotel is Al Khalil Hotel?
Al Khalil Hotel is a Upscale hotel in Makkah. Its Trust Rating draws on 2,658 reviews across TripAdvisor & Google — enough volume for a high-confidence score, unlike properties rated on just a handful of reviews from a single platform.
Which review platforms are included in Al Khalil Hotel's Trust Rating?
Al Khalil Hotel's Trust Rating combines: TripAdvisor (3/5, 13), Google (3/5, 2,645).
| Platform | Score | Reviews |
|---|---|---|
| TripAdvisor | 3/5 | 13 |
| 3/5 | 2,645 |
Is Al Khalil Hotel good for Location?
Yes — roughly 78% of analyzed reviews mention Location favorably at Al Khalil Hotel, including one reviewer who noted: "the only positive thing about this hotel was the location".
Does Al Khalil Hotel have issues with Customer Service?
Some guests raise concerns — roughly 90% of analyzed reviews mention Customer Service negatively at Al Khalil Hotel, including one reviewer who noted: "the worst customer service we have ever faced". This is weighed alongside the many positive mentions in Al Khalil Hotel's overall Trust Rating.
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